We do our best to make your storage rental experience a good one. However, there are limitations and restrictions that you must be aware of which you will find below.

Computer controlled gate access:

• Seven days per week from 6am to 10pm (limited 24 hour access is also potentially available)
• Customers with past due charges may find themselves denied access to the computer controlled entry gate.

Other access  matters:

For your understanding and protection, it is important that you understand who will and will not be permitted access to your storage unit. Your storage rental agreement sets forth the circumstances under which various parties may gain access to your unit. Generally, anyone who has possession of the key to your storage unit is assumed to have the authority to enter your storage unit. You should read your Storage Rental Agreement carefully. In addition, the following are some examples of the circumstances under which access may be denied:
 

• Customers with past due charges may find their storage units overlocked with a Broadview Mini-Storage lock until their past due charges are brought up to date.
   
• Unless one of the Occupants whose name is noted as an Occupant on the Rental Agreement properly identifies himself or herself as an Occupant (or the provisions of Section 15 of the Rental Agreement apply), Broadview Mini-Storage will not knowingly give access to your storage unit (e.g. cut off your lock) for any other person unless that person is properly authorized under law.
   
• Some examples of situations where access will be denied to persons without a key or without proper legal authorization include, but are not necessarily limited to:
   
  • Spouses, boyfriends/girlfriends, children or other family members.
  • Survivors, without appropriate legal documents, upon the death of an Occupant.
  • Agents or representatives of the Occupant without proper legal documentation.

• We request a few days notice of your intent to move out.
• If you move out and leave a lock on your storage unit, you will be charged rent for that period until we find out about the situation and your lock is removed.
• Minimum rental period is 30 days, therefore no refunds on storage rental periods of less than 30 days.
• If you received a multi-month prepayment discount and you move out before the end of the prepaid period, any refund that may be given will be computed based upon our normal, undiscounted rental rates.
• To the extent that a refund may be given, a refund check will be mailed to you, generally within seven days.

• Broadview Mini-Storage is a non-smoking facility. Smoking is prohibited everywhere on the site, especially in or adjacent to storage units.